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Frequently Asked Questions

When I try to register, it won't let me create a password. What do I do?
  • Make sure the password you are entering is between 8 and 10 characters. 
  • Make sure your password contains 4 lower case letters, 2 upper case letters and 1 number and 1 special character (¬"£^()-+@$!%*#?&{}\[]:;'~<>|/)

I haven't applied for housing before, but when I try to register I get an error message saying that an application already exists. What do I do?

This means that your details already exist in the system even though you may not be registered for housing. This may be because you contacted Housing Options in the past about a housing problem or homelessness and a case was created for you. If you can remember your reference number, you need to use this to 'Login' to your account rather than trying to register for a new account. 

 

I’ve forgotten my login reference, what do I do?

Your login reference is 5 digits and will be on any correspondence we have sent to you. You will need to contact us if you cannot remember your login reference. Click here to view our contact details.

 

I’ve forgotten my memorable date, what do I do?

You can reset your memorable date online by completing some details. You must have an email address registered on your account in order for your details to be emailed to you.

 

I’ve forgotten my password, what do I do?

You can reset your password by completing some details. You must have an email address registered on your account in order for your details to be emailed to you.

 

I applied for housing on the previous system, will I need to re-register on BradfordHomes?

Yes. You will need to register online on BradfordHomes in order to be considered for a home.

 

I don’t have access to a computer, how can I register on BradfordHomes?

You can register using any mobile phone or tablet device with access to the internet. You can also use the computers at your local library.

                                                   

Do I need to provide any evidence to support my online application?

If you are applying for housing for the first time, you may need to provide some evidence to confirm your circumstances. As you complete your online application, you will be advised which information to provide.

 

Will I be matched to properties?

If your application on BradfordHomes is in Band 1, 2 or 3, you will be matched to properties based on your application preferences. You can also bid on available properties in the property shop.

If your application is in Band 4 (Property Shop), you will no longer be matched for properties and you must place bids within the Property Shop.

 

Do I need to bid for properties?

If your application on BradfordHomes is in Band 1, 2 or 3 there is no requirement to bid on properties as your application will continue to match to properties. However, you will increase your chances of rehousing if you place bids in the Property Shop.

If your application is in Band 4 (Property Shop), you will only be considered for a property if you place a bid.

 

How many bids can I place a week?

You can place 3 bids in any 7 day period.

 

What day are properties advertised for bidding?

There is no fixed day that properties are added. Properties can be added on any day and at any time during the day. The council will not be able to tell you when properties will be added. You will need to regularly check the Property Shop to view available properties. 

 

I am in Band 1/2/3, why is my bid position not higher?

Bids on Housing Association properties are on a first come first served basis and do not take into account band. This means that once you place your bid, your position number is unlikely to change. 

Bids on privately rented properties are based on band and how long you have been in this band. This means that once you place your bid, your bid position will change to take into account what band you are in and how long you have been in that band. People above you in the shortlist will be those people that are either in a higher band or have been in the band longer.

 

When will I hear about a property I have bid on?

There is no fixed day that landlords shortlist properties. This means that there is no set day that you will hear whether your bid has been sucessful. You should regularly check your 'my bids' section of your account for updates. The council will not be able to tell you when you will hear about a property.

You will only be contacted by the landlord once you appear at the top of the shortlist. If someone above you on the shortlist is offered the property, you will not be contacted and your 'my bids' page will show 'bid unsuccessful'.

 

What does 0 eligible properties mean?

This means that you do not meet the criteria for any of the properties that have been advertised. For example, this may be because the properties that have been advertised have 2 bedrooms and you only require 1 bedroom; or the properties have an age limit of over 55 and you are under 55 years.

 

My bedroom allocation is wrong. What do I do?

If you have been allocated less bedrooms than your household needs,this is usually due to an error on the application form.

Go to section 3 on your application 'Your other household members' details'. Check for each household member whether you have answered 'yes' to the question 'does this household member share a bedroom with you'. If the household member will not be sharing a bedroom with you when you move, you need to select 'no'. You will need to click through your application to the end and resubmit. This should update your bedroom requirements. 

 

How do I register for more bedrooms than the system has allocated?

The allocation of housing is based on how many bedrooms your household needs according to the bedroom standard. You will only be able to register for additional bedrooms if your household has a genuine need for an additional room and you are able to provide evidence to support this. Click here to read Bradford District Housing Allocations Policy, which gives more information on how properties are allocated.